Blithfield & Company Refund & Returns Policy

Blithfield & Company is committed to delivering quality textiles and wallpapers. To maintain high service standards, we have outlined the following returns and refund policy, which is compliant with UK Consumer Rights regulations and in line with industry best practices.

1. Returns of Non-Faulty Goods (Online Orders)

We offer a 14-day cooling-off period for non-faulty, non-bespoke goods purchased online. If you change your mind, you may request a return within 14 days of receiving the goods, provided they are:

• Unused, uncut and unmarked
• In their original packaging

To request a return, please email sales@blithfield.co.uk with your order number and reason for return.

A restocking fee of up to 25% may apply. Return shipping costs are the customer’s responsibility unless the item is faulty.

Please note: We do not accept returns for bespoke or discontinued items, as these are made to your specifications.

2. Faulty, Damaged or Shortfall Items

If your order arrives damaged, faulty or incomplete, please contact us within 14 days of delivery. Include photographs and a description of the issue.

We will offer one of the following:

• A replacement item
• A full refund

Return of faulty goods must be made within 21 days of delivery, and we will cover reasonable return postage costs. Goods remain your responsibility until received by us, so we recommend using a tracked, insured service.

3. Cut-to-Order, Bespoke & Printed Items

All fabric orders are cut to your specified length and therefore are non-returnable and non-refundable, unless faulty.
Likewise, custom wallpaper printed to order cannot be returned.

Returns of bespoke or printed items may be considered at our discretion, depending on design, quantity and any other relevant circumstances. If approved, a restocking charge of 25% will apply.

Important: Please inspect all goods upon receipt and prior to cutting. We cannot accept returns for any issues discovered after the fabric or wallpaper has been altered or installed.

4. Sale Periods & Promotions

All items purchased during special sales or promotional periods (e.g. January or June sales) are final sale and non-returnable, unless faulty. This includes, but not exclusive to, discounted wallpapers, fabrics, soft furnishings and furniture.

Please ensure you check measurements and quantities carefully before purchasing during these events as items are often sold as seen.

5. Sample Returns

Standard samples are non-returnable.

Returnable samples will be refunded after goods are returned to us. Refunds will not apply if goods are damaged or altered in any way.

6. Refund Timeline

Once goods are returned and inspected, we will confirm your refund. Refunds are processed within 14 days of receiving the return.

Refunds are issued to the original payment method. Delivery charges are non-refundable unless the item is faulty.

7. How to Return Goods

1. Email sales@blithfield.co.uk with your order number, description of goods, and reason for return.
2. We will issue a Returns Authorisation (RA) number and return instructions.
3. Goods must be returned within 14 days of RA confirmation.

8. Contact

Email: sales@blithfield.co.uk
Address: 1a Inkerman Terrace, Allen Street, London W8 6QX